Terms & Conditions

  1. Day Out Dubai, P.O. Box 95681, Dubai, United Arab Emirates, acts as an agent to tours and excursion providers by facilitating guests through a wide selection of tourism activities on land, sea, and air listed on the website. Day Out Dubai does not own any of the facilities, vehicles, dhows, hot air balloons, helicopters, seaplanes, yachts, and other infrastructure. Its primary responsibility is to sell the tour products and services to guests as well as provide ground transportation only. All infrastructures are owned and managed by their respective providers. Guests are advised to check the applicable insurance from Day Out Dubai reservation staff at the time of booking. As agent, Day Out Dubai accepts no liability from guests for any injuries caused during the tours and excursion and any insurance claims thereafter.
  2. Tour sales vouchers, tickets, and coupons issued for the tours and excursions are subject to the conditions of the contract and to any and all terms and conditions of the owners, operators, and public carriers who provide the tours and excursions to the guests.
  3. Day Out Dubai reserves the right to cancel any tour or excursion prior to the scheduled date as well as the right to decline or refuse the participation of any person to any tour or excursion to be offered in the future.
  4. Day Out Dubai reserves the right to change or remove any party of the tour or excursion for which a booking has been made without prior notice to guests for any reason whatsoever. Due to the nature of the tours and excursions, delays and cancellations cannot be avoided due to factors that are beyond the control of Day Out Dubai. This may include sickness, strikes, disputes, weather and other events of force majeur. In these cases, guests will be provided with an alternate date option or a full or partial refund at the discretion of Day Out Dubai and/or the operator of the tour or excursion concerned.
  5. The complete payment of the tour and excursion is due and payable as soon as the booking is finalized. Day Out Dubai may cancel the booking if the full price is not paid by the guests at least two (2) days before the start of the tour or excursion. If a cancellation is made less than 24 hours before to the start of any tour or excursion, no refund will be given.
  6. Tours and excursions involve potential risks and hazards. Guests must understand and accept this, and must take responsibility for their mental and physical capability in participating in any tour or excursion. They must comply with the instructions given by the Tour Guide or Tour Leader who is in-charge of the activity. The guest may be asked not to participate in the tour or excursion if, in the opinion of the Tour Guide or Tour Leader, his/her behavior or physical condition is detrimental to the safety and well-being of the group as a whole or if their general well-being will be put at risk by continuing with the tour or excursion. In this situation, no refund is given to the guest.
  7. . Day Out Dubai may not have direct control over the safety and maintenance of all the equipment used in the tour or excursion. It also does not have direct control over the training provided to the crew and the supervision of any equipment used during the tour or excursion.
  8. Day Out Dubai accepts no responsibility for any accident, damage, sickness, injury or death that guests may suffer or incur during the tours and excursions or in connection with the conditions of the contract to the maximum extent permitted by the UAE Law. To help minimize any risks, Day Out Dubai will use all its experience and, where necessary, the assistance of local guides and tour experts. Guests are advised to have comprehensive travel and health insurance. However, if guests continue to participate in the tour or excursion again the recommendation of the Tour Guide or Tour Leader, they will be required to read, understand, and sign an indemnity waiver in English before going through with such tours and excursions.
  9. At all times, guests should be responsible for all their personal effects during the tour or excursion.
  10. Purchasing a tour or excursion or making a booking that entitles the guest to participate in a tour or excursion from Day Out Dubai shall constitute the guest?s consent and acceptance of these terms and conditions.